Software Does not Install or Work Correctly in Windows 8

By | January 12, 2014

Software created for Windows 7, Vista, XP, or other operating systems might not be fully compatible with Windows 8. . If you cannot make a software program open, the software program might be incompatible with Software Does not Install or Work Correctly in Windows 8.

Using the Program Compatibility Troubleshooter

While in Windows 8, open the Program Compatibility Troubleshooter and follow the guided on-screen instructions:
  1. At the Start screen, type Run programs made for a previous version of Windows to open the Search charm. Then select Run programs made for a previous version of Windows from the search results.
    Search results

    Search results with Run programs... selected

  2. Click Next to start the wizard.
    Program Compatibility Troubleshooter

    Program Compatibility Troubleshooter window

  3. Scroll through the list of software programs, select the software title you want, and then clickNext .
  4. Select Try recommended settings .
    Select troubleshooting option

    Program compatibility window

  5. Click Test the program… to test the program with the new settings and click Next .
    Compatibility troubleshooter, Test the Program

    Compatibility troubleshooter with Test the Program selected

  6. Depending on the results, perform one of the following instructions:
  7. If the software opens and can be used, you are done. Click Yes, save these settings for this program .
  8. If the software still fails, click No, try again using different settings . If it still fails, the software program is probably incompatible with Windows 8 and might need to be replaced with a version that is compatible.
 Troubleshooting has completed. Is the problem fixed?

Compatibility troubleshooter

Troubleshooting a program from the desktop

If a icon or link is found on the desktop, you can use these steps to troubleshoot the program:
  1. On the desktop, find the icon for software program that is having problems and right-click it. From the menu, select Properties .
  2. Click the Compatibility tab.
  3. Place a check next to Run this program in compatibility mode for: .
    Compatibility tab

    List showing various operating system modes with Windows XP service pack 3 selected

  4. Select a version of Windows that meets the original system requirements for the software that you are trying to use.
  5. Click Apply , and then OK .
The software program is now set to run in Compatibility mode.

Setting user privileges

If you are logged into a limited usage account, you might not be able to install or use some software programs. Log into an administrative account and install the software for all users on the system or add administrative privileges to a user account as follows:
NOTE: Only the user who installed a program may have access to it. Log in as the user who installed a program to be sure you can see and run it.
  1. At the Start screen, type Change account type to open the Search charm. Then select Change account type from the search results.
     Search results

    Search results with Change account type selected

  2. Under User Accounts and Family Safety, click Change account type .
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
  3. Click the account name to be changed.
  4. Click Change the account type .
  5. Select Administrator .
  6. Click Change Account Type .
The account type has been changed.