Providing employees access to networked business services from a residential environment poses challenges for both the end user and IT operations. For the home-based teleworker, it is critical that access to business services be reliable and consistent, providing an experience that is as similar as sitting in a cubicle or office in the organization’s facility. However, residential and urban environments tend to have many potential sources of congestion found on the commonly used 2.4-GHz wireless band. Potential sources of interference include cordless handsets, personal home laptops, iPhones or iPods, baby monitors, and many more. Additionally, solutions must support a wide range of teleworking employees who have varying skill sets, making it critical to have a streamlined and simplified way to implement devices that allow for access to the corporate environment.
IT operations have a different set of challenges when it comes to implementing a teleworking solution, including properly securing, maintaining, and managing the teleworker environment from a centralized location. Because operational expenses are a constant consideration, IT must implement a cost-effective solution that protects an organization’s investment without sacrificing quality or functionality.
Teleworkers require always-on secure access to networked business services from the remote home office. Wireless access provides easy mobility and setup within the home office, and consistent device configuration allows for easy mobility between the home office and on site at the main location.
This feature enables the following network capabilities:
- Common wireless device configuration for onsite and teleworker wireless access
- Authentication through IEEE 802.1x for employees and encryption for all information sent and received to the organization’s main location
- simplified IT provisioning and zero-touch deployment at the home office, which reduces setup time and supports varying levels of end-user skills
- Mobility and flexibility for voice endpoints at the teleworker location
The Cisco OfficeExtend solution is specifically designed for the teleworker who primarily uses wireless devices. The OfficeExtend deployment is built around two main components: Cisco wireless LAN controllers and Cisco OfficeExtend Access Points.
Cisco Wireless LAN Controllers
Cisco wireless LAN controllers are responsible for system-wide WLAN functions, such as security policies, intrusion prevention, RF management, quality of service (Qos), and mobility. They work in conjunction with Cisco OfficeExtend Access Points to support business-critical wireless applications for teleworkers. Cisco wireless LAN controllers provide the control, scalability, security, and reliability that network managers need to build a secure, scalable teleworker environment.
Although a standalone controller can support up to 500 Cisco OfficeExtend sites, Cisco recommends deploying controllers in pairs for resiliency. There are many different ways to configure controller resiliency; the simplest is to use a primary/secondary model where all the access points at the site prefer to join the primary controller and only join the secondary controller during a failure event. However, even when configured as a pair, wireless LAN controllers do not share configuration information. Each wireless LAN controller must be configured separately.
The following controllers are available for OfficeExtend -
- Cisco 2500 Series Wireless LAN Controller — Cisco 2504 Wireless Controllers support up to 75 Cisco OfficeExtend Access Points and 1000 clients. Cisco 2500 series Wireless LAN Controllers are ideal for small OfficeExtend deployments.
- Cisco 5500 Series Wireless LAN Controller — Cisco 5508 Wireless Controllers support up to 500 Cisco OfficeExtend Access Points and 7000 clients, making them ideal for large OfficeExtend deployments.
Because software license flexibility allows you to add additional access points as business requirements change, you can choose the controller that will support your needs long-term, but only pay for what you need, when you need it. To allow users to connect their endpoint devices to either the organization’s on-site wireless network or their at-home teleworking wireless networks without reconfiguration, the Cisco OfficeExtend teleworking solution offers the same wireless secure set identifiers (SSID) at teleworker’s homes as those that support data and voice inside the organization.
Cisco OfficeExtend Access Points
Cisco Aironet 600 series OfficeExtend Access Points are lightweight. This means they cannot act independently of a wireless LAN controller (WLC). As the access point communicates with the WLC resources, it will download its configuration and synchronize its software/firmware image, if required. Cisco Aironet 600 series establishes a secure datagram Transport Layer security (DTLs) connection between the access point and the controller to offer remote WLAN connectivity using the same profile as at the corporate office. Secure tunneling allows all traffic to be validated against centralized security policies and minimizes the management overhead associated with home-based firewalls.
Cisco OfficeExtend delivers full 802.11n wireless performance and avoids congestion caused by residential devices because it operates simultaneously in the 2.4-GHz and the 5-GHz radio frequency bands. The access point also provides wired Ethernet connectivity in addition to wireless. The Cisco OfficeExtend Access Point provides wired and wireless segmentation of home and corporate traffic, which allows for home device connectivity without introducing security risks to corporate policy.
For the most flexible and secure deployment of Cisco OfficeExtend, deploy a dedicated controller pair for Cisco OfficeExtend using the Cisco 5500 or 2500 series Wireless LAN Controllers. In the dedicated design model, the controller is directly connected to the internet edge demilitarized zone (DMZ) and traffic from the internet is terminated in the DMZ versus on the internal network, while client traffic is still directly connected to the internal network.
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