Technology To Improve Customer Service With 4 Ideas,Technology has rapidly picked up pace in terms of evolutions it has made. How can SMB owners harness this technology to improve customer service? Can you imagine going to a restaurant and seeing waitresses with tablets in their arms to take our orders to send those orders to
Protecting Customer Data Mistakes Made By SMBs,Protecting customer data is important to any size business. But small businesses are more at risk of accidentally leaking customer information than larger businesses. We’ve discussed before in the past how hackers will normally go after small business vs corporations due to the fact they know small business may
Bittorrent Sync Pros And Cons for SMBs There have been many discussions online recently about a new product from Bittorrent called Bittorrent Sync (Or BTSync). This is a free file-syncing application which allows folders on multiple machines and devices to be kept synchronised with each other over the internet. It is available for Windows, Mac,
WhatsApp Security & What You Need To Know,I understand why people use WhatsApp. I really do. It’s convenient, it’s cheap (free for the first year, and $.99 for every year thereafter), and it saves you money by not having to pay for text messages. WhatsApp sends messages through their app on your mobile phone over
HTTPS Protocol Can Affect Your Google Ranking If you’re doing any kind of commerce on the web, security is extremely important, and security means using the HTTPS protocol. Google just upped the ante by including the security of a website into its page rankings. This means that if your website is using outdated and insecure
Email Fraud From The Boss: FTC Warns of New Scam We touched on wire transfer fraud lightly in our last article because a new email fraud has become popular in the past month that targets that exact scam. The FTC is warning SMBs about an email fraud that most wouldn’t realize is a fraud at
Document Management Solutions Allow You To Go Paperless Regardless of the size of your organization or industry in time you will become overwhelmed with tons of files that you need to store – both digital and paper. There is a better way, document management solutions. Think about it, filing cabinets take up too much space.
Secure Passwords Study Proves The Problem,It comes as no surprise to me that far too many people don’t use secure passwords. But when there’s a study to back this information up, it’s even more of an eye opener. Earlier there was a study done at Carnegie Mellon University (CMU) where 25,000 passwords from faculty, staff
Creating Secure Passwords,I’ve gone into a lot of different topics regarding Internet security. But what I have not covered is security for yourself;creating secure passwords. Where it all begins, logging into your computer, or your services like the ticketing system, or the admin controls of a website. Your password security should be important to you.